Billing Job Opening in Kannur

A billing job in Kannur, or anywhere else, typically involves handling various aspects of the billing process in a retail, hospitality, or service-oriented environment. Here's a detailed job description for a billing position: Customer Interaction: Interacting with customers in a courteous and professional manner while processing their purchases or services. Greeting customers, answering queries related to billing, and providing assistance as needed. Point of Sale (POS) Operations: Operating computerized POS systems to accurately scan and input items or services purchased by customers. Processing transactions efficiently and ensuring that prices are correctly recorded. Invoice Generation: Generating invoices or bills for customers based on their purchases or services availed. Ensuring that all relevant information, including itemized details, quantities, prices, and applicable taxes, are accurately reflected on the invoices. Payment Processing: Accepting various forms of payment, such as cash, credit/debit cards, mobile payments, or vouchers. Calculating totals, issuing receipts, and processing transactions securely and accurately. Cash Handling: Handling cash transactions responsibly, including counting cash drawers at the beginning and end of shifts, reconciling discrepancies, and following cash handling procedures to maintain accuracy and security. Discounts and Promotions: Applying discounts, coupons, or promotional offers to customer purchases as per company policies. Ensuring that discounts are valid, authorized, and correctly calculated. Account Reconciliation: Reconciling daily sales or service transactions with cash and card payments received. Identifying and resolving discrepancies or errors in billing records promptly. Record Keeping: Maintaining accurate records of sales transactions, invoices, receipts, and payment details. Organizing and filing documents systematically for easy retrieval and audit purposes. Customer Service: Providing excellent customer service by addressing customer concerns or complaints related to billing issues promptly and professionally. Resolving disputes, processing returns or exchanges, and escalating complex issues to the appropriate department or supervisor when necessary. Product Knowledge: Developing a basic understanding of the products or services offered by the business to assist customers with inquiries and provide accurate information about pricing, features, and availability. Compliance: Adhering to legal and regulatory requirements governing billing practices, including tax regulations, consumer protection laws, and data privacy policies. Ensuring compliance with company policies and procedures at all times. Team Collaboration: Collaborating with other departments, such as sales, inventory management, and customer service, to ensure seamless operations and customer satisfaction. Communicating effectively with colleagues to address any billing-related issues or concerns. Shift Management: Managing shifts effectively by ensuring smooth transitions with incoming and outgoing staff, communicating important information to colleagues or supervisors, and completing end-of-shift tasks, such as closing registers and balancing cash drawers. A billing job in Kannur requires attention to detail, strong numerical skills, excellent communication abilities, and a customer-centric approach to ensure accurate billing processes and positive customer experiences