Shop Manager Job Opening in Malappuram

We are committed to creating a positive shopping experience and building long-lasting relationships with our clientele. As part of our continued growth, we are seeking a dedicated and experienced Shop Manager to lead our team and oversee daily operations at our store in Malappuram. Job Description: As the Shop Manager, you will be responsible for the overall management and performance of our retail store in Malappuram. You will play a key role in ensuring the smooth operation of the store, driving sales growth, and delivering excellent customer service. The ideal candidate will be a dynamic leader with a passion for retail, strong managerial skills, and a customer-centric mindset. Key Responsibilities: Team Leadership: Lead and motivate a team of sales associates to achieve sales targets and provide exceptional customer service. Provide coaching, training, and guidance to staff to enhance their performance and ensure a positive work environment. Store Operations: Oversee all aspects of store operations, including opening and closing procedures, inventory management, stock replenishment, and merchandise display. Ensure compliance with company policies, procedures, and safety standards. Sales and Revenue Generation: Drive sales growth by implementing effective sales strategies, promotional activities, and upselling techniques. Monitor sales performance, analyze trends, and identify opportunities to maximize revenue and profitability. Customer Service Excellence: Foster a customer-centric culture within the store and ensure that customers receive personalized assistance and support. Handle customer inquiries, complaints, and feedback promptly and professionally to ensure customer satisfaction and loyalty. Product Knowledge: Develop in-depth knowledge of the products sold in the store and train staff to provide accurate product information and recommendations to customers. Stay updated on industry trends and competitor offerings. Financial Management: Manage the store budget, expenses, and cash handling procedures effectively. Monitor and analyze financial reports, such as sales figures and profit margins, and take appropriate actions to achieve financial targets. Marketing and Promotions: Work closely with the marketing team to execute marketing campaigns, promotions, and events to attract customers and drive foot traffic to the store. Implement merchandising strategies to optimize product visibility and presentation. Vendor and Supplier Management: Build and maintain strong relationships with vendors and suppliers to ensure timely delivery of merchandise and negotiate favorable terms and pricing agreements. Health and Safety Compliance: Ensure compliance with health and safety regulations and maintain a clean, organized, and safe working environment for staff and customers. Conduct regular inspections and address any safety concerns promptly. Reporting and Administration: Prepare and submit regular reports on sales performance, inventory levels, staffing issues, and other relevant metrics to management. Maintain accurate records of transactions, employee schedules, and other administrative tasks. Qualifications: Bachelor's degree or equivalent in Business Administration, Retail Management, or related field. Proven experience (X years) in retail management or supervisory roles, preferably in a similar industry or setting. Strong leadership skills with the ability to inspire and motivate a team to achieve goals and deliver results. Excellent communication, interpersonal, and customer service skills. Solid understanding of retail operations, including inventory management, sales techniques, and customer relationship management. Ability to multitask, prioritize workload, and make sound decisions in a fast-paced environment. Proficiency in using computer systems and retail management software. Flexibility to work evenings, weekends, and holidays as needed. Knowledge of the local market and customer preferences in Malappuram is a plus. If you are a dynamic and experienced retail professional with a passion for leadership and customer service, we invite you to apply for this rewarding opportunity. Join our team and play a key role in shaping the success of our retail store in Malappuram