Receptionist Job Opening in Ernakulam

We are currently seeking a courteous and efficient Receptionist to join our team in Ernakulam. The Receptionist will be the first point of contact for our guests and visitors, providing a warm welcome and ensuring smooth operation of the front desk. This role involves various administrative and customer service tasks to support the efficient functioning of our establishment. Responsibilities: Greeting and Welcoming Guests: Welcome guests and visitors with a friendly and professional demeanor. Provide information about the establishment, including services, facilities, and amenities. Direct guests to the appropriate areas and assist with inquiries or requests. Answering Phones and Managing Inquiries: Answer incoming calls promptly and courteously, providing information, taking messages, and transferring calls to the appropriate departments or individuals. Respond to inquiries via phone, email, or in-person, providing accurate and timely information. Check-In and Check-Out: Assist with guest check-in and check-out processes, including registration, room assignments, and payment processing. Verify guest information and ensure accuracy of reservations and billing details. Reservation Management: Assist guests with making reservations, changes, or cancellations, ensuring accuracy and adherence to established procedures. Maintain reservation records and update availability in the booking system as needed. Administrative Support: Perform various administrative tasks such as data entry, filing, photocopying, and faxing. Maintain cleanliness and organization at the front desk area, including the reception counter and lobby. Customer Service: Handle guest complaints or concerns professionally and promptly, escalating issues to management as needed. Anticipate and fulfill guest needs to ensure a positive and memorable experience. Security and Safety: Monitor the premises and report any suspicious activities or security concerns to the appropriate authorities. Ensure compliance with safety and security procedures, including access control and emergency protocols. Requirements: Proven experience as a Receptionist, Front Desk Officer, or similar role in a hospitality setting is preferred but not required. Excellent communication and interpersonal skills, with a polite and professional demeanor. Strong customer service orientation, with the ability to handle inquiries and complaints effectively. Proficiency in computer skills, including MS Office and booking/reservation software. Attention to detail and the ability to multitask in a fast-paced environment. Flexibility to work shifts, including evenings, weekends, and holidays, as needed. Salary and Benefits: Competitive salary based on experience and qualifications. Opportunities for career advancement and professional development. Employee discounts on meals and beverages. Training and development opportunities. Positive and supportive work environment. If you are a friendly and organized individual with excellent communication skills and a passion for hospitality, we encourage you to apply for the Receptionist position in Ernakulam. Join our team and be the welcoming face of our establishment, ensuring a positive experience for our guests from the moment they arrive.