Customer Relation Manager Job Opening in Perintalmanna

We are currently seeking a dynamic and customer-focused individual to join our team as a Customer Relations Manager in Perinthalmanna. The Customer Relations Manager will be responsible for building and maintaining strong relationships with customers, addressing their inquiries and concerns, and ensuring high levels of satisfaction and retention. This role requires excellent communication skills, problem-solving abilities, and a commitment to delivering exceptional customer service. Key Responsibilities: Serve as the primary point of contact for customers, addressing their inquiries, requests, and concerns through various communication channels, including phone, email, and in-person meetings. Build and maintain strong relationships with new and existing customers, understanding their needs, preferences, and expectations, and providing personalized assistance and support. Proactively reach out to customers to gather feedback, assess satisfaction levels, and identify opportunities for improvement in products, services, or processes. Handle customer complaints and escalations promptly and professionally, investigating issues, resolving conflicts, and implementing corrective actions to ensure customer satisfaction and retention. Collaborate with cross-functional teams, including sales, marketing, operations, and technical support, to address customer needs and deliver timely solutions. Coordinate with internal departments to fulfill customer requests, process orders, and resolve service issues in a timely and efficient manner. Maintain accurate and up-to-date customer records, including contact information, interactions, and preferences, using CRM software or database systems. Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, and develop strategies and initiatives to improve performance and exceed targets. Conduct regular customer satisfaction surveys, analyze results, and generate reports to identify trends, insights, and opportunities for service enhancement. Stay informed about company products, services, and promotional offers, and educate customers on features, benefits, and value propositions to drive upselling and cross-selling opportunities. Qualifications: Bachelor's degree in Business Administration, Marketing, Communications, or related field. Proven experience (X years) in customer service, relationship management, or a related role, preferably in a customer-facing industry or environment. Excellent communication skills, both verbal and written, with the ability to interact professionally and empathetically with customers from diverse backgrounds. Strong problem-solving skills, with the ability to listen actively, analyze issues, and propose effective solutions to address customer needs and concerns. Empathy and patience to handle challenging situations and diffuse tense interactions with customers in a calm and diplomatic manner. Ability to multitask and prioritize tasks effectively in a fast-paced, customer-centric environment. Proficiency in using CRM software, ticketing systems, and other customer support tools for managing customer interactions and tracking service requests. Strong attention to detail and organizational skills, with the ability to maintain accurate records and follow up on customer inquiries and requests. Team player with a collaborative mindset and the ability to work effectively with colleagues across departments to deliver seamless customer experiences. Commitment to continuous learning and improvement, with a proactive attitude towards staying updated on industry trends, best practices, and emerging technologies in customer service. This job description outlines the primary responsibilities and qualifications required for the Customer Relations Manager position in Perinthalmanna. Additional duties may be assigned based on business needs and requirements.